Responsible Gambling

Responsible Gambling at CasinoNic

Pokies and table games are entertainment, not a way to make money. CasinoNic provides a set of safer-gambling tools so you can play within limits you choose, take breaks when you need to, and keep gambling as something that stays enjoyable rather than stressful.

These tools exist for one reason: to put you in control of your time and your money. You decide the boundaries. The account settings simply hold you to them, even on days when you'd rather not stop.

Who this page is for

Every CasinoNic player, win or lose, new or long-standing. You don't need to feel you have a problem to set a deposit limit or try a reality check. Many players use these tools from day one as part of normal, sensible play.

This page is strictly for people aged 18 and over. If you are under 18, you must not use this site. If you're a parent or guardian concerned about underage access, filtering software on shared devices is a practical safeguard.

Self-Exclusion and How It Works

Self-exclusion lets you close off access to your account for a period you set, or permanently. Once active, you won't be able to log in, deposit, or play until the exclusion period ends.

How to request it

1. Contact CasinoNic support and ask for self-exclusion, stating the length of time you want.
2. Confirm your identity so the request is applied to your account correctly.
3. Your account is locked for deposits and gameplay from the point the exclusion takes effect.
4. Any pending withdrawals are still processed according to standard account verification.
5. Marketing emails and promotional contact stop once self-exclusion is confirmed.

What happens during exclusion

You cannot reopen the account early by asking a different support agent or creating a new one. Self-exclusion is meant to be a firm pause, not a temporary inconvenience you can talk your way around.

If you feel you need a longer break partway through, contact support again before the period ends and ask to extend it rather than waiting for it to lapse.

Setting a Limit on Your Account

Limits are the simplest and most effective safer-gambling tool because they work automatically, even when you're deep in a session and not thinking about stopping.

1. Log in to your CasinoNic account and go to your account settings.
2. Choose the type of limit you want: deposit, loss, or time-based.
3. Set the amount or duration and the period it applies to (daily, weekly, or monthly).
4. Confirm the limit. It applies from the point you save it.
5. To lower a limit, the change can take effect immediately. To raise a limit or remove it, a cooling-off period applies before the increase goes live.
6. Review your limits regularly, particularly after a change in your income or circumstances.

The delay on increasing a limit is deliberate. It stops a limit being raised in the heat of the moment and gives you time to reconsider.

Safer Gambling Tools Available

Each tool does a different job. Some cap what you spend, some cap your time, and some simply stop your account altogether. Use whichever combination suits how you play.

Recognising the Warning Signs

Problem gambling develops gradually and is often easier to notice in hindsight than at the time. Checking in with yourself honestly is the first safeguard.

Signs worth taking seriously

• Chasing losses by depositing more than you planned to "win it back"
• Gambling with money set aside for bills, rent, or essentials
• Lying to family or friends about how much time or money you've spent
• Feeling restless, irritable, or anxious when you try to cut back
• Gambling to escape stress, boredom, or low mood rather than for enjoyment
• Neglecting work, study, sleep, or relationships because of time spent playing
• Borrowing money or selling things to fund gambling

What to do if you notice these signs

Treat any of the above as a prompt to act, not something to wait out. Set a lower deposit or loss limit straight away, take a short break using a time-out, or move to self-exclusion if you want a complete stop.

Talking to someone, whether that's a trusted person in your life or a dedicated support service, often makes the next step clearer and easier to follow through on.

Where to Get Help Locally

Free, confidential support is available in Australia if gambling has stopped feeling like entertainment, or if you're worried about your own play or someone else's.

• Gambling Help Online: 1800 858 858, available 24 hours a day, 7 days a week. Visit gamblinghelponline.org.au for phone, chat, and online counselling.
• Lifeline: 13 11 14, for crisis support and suicide prevention, available 24/7.

These services are independent, free to use, and confidential. You don't need to be in crisis to call. Many people reach out simply because they want an honest conversation about their gambling before it becomes a bigger problem.

Supporting someone else

If you're worried about a family member or friend, Gambling Help Online also supports partners, parents and friends of people affected by gambling. You don't have to manage the situation alone.

CasinoNic is for adults aged 18 and over. Gambling involves financial risk and should only ever be done with money you can afford to lose. If gambling stops being fun, use the tools on this page or contact Gambling Help Online on 1800 858 858.

Frequently Asked Questions

How long does self-exclusion last on CasinoNic?

The length is set by you when you request it through support, from a fixed period up to a permanent exclusion. Once confirmed, your account stays locked for deposits and gameplay until that period ends.

Can I lower my deposit limit immediately if I'm worried about my spending?

Yes, lowering a deposit, loss, or time limit takes effect straight away once you save the change in your account settings. Only increasing or removing a limit involves a cooling-off delay.

What is a reality check and how often does it appear?

A reality check is an on-screen reminder showing how long you've been playing and your activity during the session. You choose how often it appears when you enable it in account settings.

Is Gambling Help Online free and confidential?

Yes, Gambling Help Online is a free, confidential service available 24/7 on 1800 858 858 or at gamblinghelponline.org.au. You can call or chat anonymously, and the service also supports family and friends.

Can I reopen my account early after requesting self-exclusion?

No, self-exclusion is designed as a firm pause and cannot be reversed early through support. If you need a longer break, contact support before the period ends to extend it instead.

What should I do if I notice I'm chasing losses?

Stop depositing further funds and set a lower loss or deposit limit on your account straight away. If the pattern continues, consider a time-out or self-exclusion, and contact Gambling Help Online on 1800 858 858 for support.